Communication skills follow the abilities that are used when giving and receiving any type of information. Communication skills involves listening, speaking, observing and empathizing which helps in every phase of life. In a recent survey of recruiters from large companies, communication skills were cited as the single most important decisive factor in choosing managers.


  • Face to face communication
  • Telephone communication
  • Written communication
  • Questioning and listening skills
  • How to be an effective communicator
  • Overcoming communication problems
  • Getting better outcomes
  • Personal action plan